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Insurance agents

24 August 2004 74 views One Comment

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So late yesterday I spoke with a State Farm Special Unit Investigator, apparently now they’re running an independent investigation because they’re “concerned” about the “short time of the insurance agreement” and the fact that MotorMilt & I purchased our bikes on the same day and had them stolen on the same day. So I ask you, is the idea of a father and son purchasing bikes on the same day and parking them in the same place that far fetched?

I’ve only been a State Farm client for, oh my entire driving life and Milt for twenty plus years… Neither one of us has ever had to file a claim with them before and yet the guy I spoke with sounded damn near accusatory over the phone. I couldn’t believe it… Then as if that wasn’t enough, the guy asks me where I had been when the bikes were boosted. I of course tell him the truth and answer “on a trip for work”. He then says, with no hesitation, “can you elaborate?” I respond, “sure, what would you like me to elaborate on?” and he says, “where you at a conference or a function? Could you provide me with maybe the name of the event?” As I’m listening to this, I starting to feel like I’m in the middle of a NYPD Blue episode. I go on to detail where we were (SF & Pebble Beach) and offer - as annoying as I find this - to provide him with hotel receipts. He then says, “well we don’t need those… yet”. When did the victim of the crime become the suspect?

The absolute kicker is that a different guy will be calling once SF goes and gets what’s left of my bike, to quote “make me an offer”… Now maybe I’m just overly agitated by this, but doesn’t the word ‘offer’ imply a negotiation? What’s there to negotiate, this is a brand new bike that just had it’s 600 mile service. It’s brand freaking new…

About 20 minutes later, MotorMilt talks to the same guy again. MM is border line pissed at this point, as I am. First for the accusation and then for the whole ‘where were you’ episode. Both issues I frankly don’t understand since we’ve insured the bikes for thief, we didn’t take them and the whole insurance thing is based on our zip code anyway so it’s not like SF didn’t know where we lived in the first place. Anyway to make a long story short(er), eventually the guy backs down and tells MotorMilt that even though they’re ‘03 models they should be counted as ‘04 models because of the condition/milage. Of course at this point the guy we’ve been talking to is no longer taping the conversation as evidence and ultimately doesn’t make the decision anyway… Fun times, let me tell ya. The joy of having your bike stolen…

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One Comment »

  • Oktay Altunergil said:

    I hadn’t heard that your bikes were stolen. That’s a bummer. Good luck with the insurance company.

    The whole insurance industry is based on taking as much money from you and trying to give you as little service as possible. If they think they can get away with not paying you in any way, they’ll do it.

    Again. Good luck and sorry about the bikes.

    Oktay

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